FAQ

Frequently Asked Questions (FAQ)

How long will it take to receive my order?
Because each piece is made to order and crafted by hand, please allow  1-2 weeks for production before shipping. I appreciate your patience — good things take time!

Do you offer refunds?
I do not offer refunds, as each piece is handmade to order. However, if your item arrives damaged, please contact me within 5 days of receiving it, and I’ll make it right.

Can I exchange my item?
Yes, I offer exchanges only if the sizing isn’t right or there’s an issue. Just reach out and we’ll get it sorted!

How can I contact you for a custom order? 
You can reach me at sevenq.thebrand@gmail.com